Frequently Asked Questions

The following are frequently asked questions that we have received from our customers.

Every product found on eBlisshop is original and come directly from the manufacturer.

You can currently chose to make payment either via Pay On Delivery (Cypriot customers), a PayPal account or by using any accepted VISA cards (through Paypal). You will be provided with the option to choose a payment method during checkout and all data entered will be encrypted before being sent to us.

As long as your order is made during working hours, we will usually handle the order and ship it on the same day. As such, the shipment will usually arrive within the timeframe specified prior to checkout.

Be aware that we also offer a range of shipping options, with differing timeframes depending on the chosen option.

Order tracking is provided for all shipping options (Free, Flat Rate and DHL). Upon placing your order you will be provided with a tracking number on order completion, which will be reiterated in your confirmation email. You can track your order here by entering the order number alongside the billing email that you provided to us.

Small shipping issues may be responsible for orders arriving later than intended, so please wait for two more days to ensure this is not the case. If your order has still not arrived by this point, please contact us via the website and we will do everything that we can to help.

No, when you place an order through the site an account is automatically created for you. Your username is created from your purchase email address and a password is automatically generated. A confirmation email for your new account is sent to the provided email address upon checkout.

Yes, free shipping is available for every product sold by lenshour.com. However, other shipping options are also available that may carry a charge, depending on the order.